1. Accurate Information. You must provide truthful and accurate personal information including a valid ID. Providing false or fraudulent IDs will result in immediate account suspension.
2. ID Verification. Your uploaded ID is used solely to verify your identity and prevent spam accounts. It will not be shared with third parties.
3. Order Cancellation Policy. Orders can only be cancelled while they are in Pending status. Once Shipped, In Transit, or Completed, cancellation is no longer available.
4. Shipping & Contact Details. A valid shipping address and contact number are required to complete any purchase.
5. Shipping Fee. A fixed delivery fee of ₱80.00 applies to every order. This fee is set by Strategy Clothing and covers the packaging and handling of your items (protective packing and safety measures so your order arrives in good condition). It is not a courier rate. Courier or rider charges, such as Lalamove or other third-party couriers, are charged separately by that courier and are not included in the ₱80.00. The only exception is the one-time free-shipping reward given after your first completed order.
6. Payment Responsibility. For Cash on Delivery, you agree to prepare the exact amount upon delivery.
7. Reward Points. Reward points are for ID-verified customers. You earn points in two ways: (a) Purchases — 1 point for every ₱10 of items on an order once it is Delivered (the shipping fee is not counted, and orders paid with points do not earn points); and (b) Reviews — 5 points for a review, plus bonus points for a photo, a video, a rating of 4 stars or higher, and for being ID-verified. 10 points are worth ₱5 (1 point = ₱0.50). At checkout you can use your points as a discount on the items, or choose Reward Points as your payment method to pay the whole order with points. Points have no cash value, cannot be transferred, and are returned to your account if the order they were used on is cancelled. ID-verified customers also receive a one-time 5% discount on an order. Strategy Clothing may remove points earned through fake or abusive reviews or orders.
8. Returns & Refunds. You may request a return within 7 days after your order is delivered. You choose which items and how many pieces to return — you do not have to return the whole order. Items must be unused and unwashed, in their original condition with tags attached, and a photo is required for damaged or defective items. Defective, damaged or wrong items are eligible for a full refund or exchange; change-of-mind returns are accepted for exchange only (no cash refund). A refund covers the price of the returned items only; the ₱80.00 delivery fee is refunded only when the return is caused by our mistake. Approved refunds are sent through the payment method you used (GCash), or as agreed with the store for Cash on Delivery orders. Requests are reviewed within 1–2 business days, and reward points earned from returned items may be removed. Requests made after the 7-day window are not accepted.
9. Privacy. Your personal information is used solely for order processing and will not be shared with third parties outside of delivery partners.