FAQ & Policies

How do I place an order?

Pick your size on the product page, add it to your bag, then check out. You need an account so you can follow your order and get updates.

Which payment options do you have?

You can pay by Cash on Delivery or pay online (for example GCash) at checkout. Cash on Delivery may not be offered for very large orders. Your order is only confirmed once an admin has checked it.

Can I change or cancel my order?

Yes, while your order is still Pending: open My Orders and press Cancel. Once it is shipped it can no longer be cancelled from the website; contact us instead.

How long does delivery take?

Standard delivery is 3–5 business days, Express 1–2 business days, and Same-Day is for Metro areas only. The delivery fee is shown at checkout before you pay.

Who delivers my order?

A third-party courier. When your parcel is handed over, the courier name and tracking number appear on your order page, and you get a notice on the website and by email.

How do I track my parcel?

Open My Orders and press Track. The page updates by itself, you do not need to refresh.

What is your return policy?

You can request a return within 7 days after your order is delivered. Items should be unused with their tags. Press Return on the order in My Orders, choose the item and tell us why.

What happens after I send a return request?

We review it and update the status. You get a notice on the website and an email each time the status changes.

How do I know my size?

Press Size guide on any product page to see the measurements for that type of clothing.

My size is sold out. What can I do?

Press Remind me under the sizes. When we restock that size you get a notice on the website and an email. New stock also appears in Back in stock on the home page.

Why do I need to verify my ID?

Verification keeps the shop safe for everyone. You can send your ID in your profile; an admin reviews it.

How do I stop the emails?

Every newsletter has an Unsubscribe link, or switch it off in Settings. Order updates are still sent so you know where your parcel is.

Is this really the official store?

Yes. Our only official pages are listed in the footer of this website (Facebook: Strategy Clothing Store; TikTok: @strategy.clothing.shop and @strategy_dept). We never ask for your password or card number by message or email.